Resource Center

Updated: April 13, 2025

What Is Doctronic?

The world's #1 AI Doctor - your AI doctor that actually gets to know you. Free, anonymous, and available 24/7. We help you understand your health. Ask us anything at all related to your health and we'll give you real up-to-date accurate answers.

How Does Doctronic Work?

You simply start a chat with our AI. Most discussions take 10-15 minutes (because our AI is very smart and very thorough) though the time can be more or less. At the end we'll give you answers and/or possible diagnoses with probabilities and likely treatment plans, turning confusing symptoms into clear next steps. Need prescriptions or want to video chat with a real doctor? Our licensed physicians are ready in all 50 states for just $39 (or your insurance copay).

Is Doctronic Really Free?

Yes. Chat with our AI doctor anytime, completely free. Want to save your chats? Create a free Essential account. Want your AI doctor to remember your health history over time? Doctronic Premier is $5/month (or free if you need help affording it, just ask).

What's the Difference Between Essential and Premier?

Essential (free): Save your chats and health summaries.
Premier ($5/month): Everything in Essential plus your AI doctor remembers you, your conditions, medications, and health history, for truly personalized care.
No account: Totally anonymous, but chats vanish when you close the browser. We can't recover them (privacy first!).

How Private Is It?

Fort Knox private. Anonymous by default, we don't even ask your name unless you create an account. We never train AI on your data, never sell it, never share it. Everything is HIPAA-secured. Want to disappear? Delete your account anytime and poof, your data's gone.

How Do I Save My Chat if I'm Not Logged In?

You can't, privacy first means no tracking. Create a free Essential account before or right after your chat to save it. Otherwise, it's gone forever when you close your browser. Your health journey is worth saving.

Can I Trust an AI Doctor?

Licensed clinicians and board certified doctors agree with our treatment plans 99% of the time. We use the latest peer-reviewed medical research, not random internet articles. But AI makes mistakes, just like humans do. Always review AI recommendations with a doctor, ours or yours. Think of it as having the world's best medical resident prep your case.

What Can Your Human Doctors Do?

Everything a regular telehealth visit can do: diagnose, prescribe (except ADHD meds and controlled substances), order labs, provide sick notes, and handle follow-ups. Video visits can happen within 15-30 minutes of paying, and take about 5 minutes. They cost $39 without insurance, or your standard copay with insurance.

How Do I Go From AI to a Real Doctor?

After chatting with our AI, you'll get an AI Consult Summary with all findings and notes for your doctor. See the big blue "See a Doctor" button? One click and you're guided straight to a video visit with our human doctors—available 24/7 on any device. You can also click the button on any older completed AI Consult history in your user account.

Can I Skip the AI and Just See a Doctor?

The AI chat comes first, it's what makes your doctor visit so accurate and efficient. Our AI preps your case like the world's best medical assistant, so when you see our doctor, they already understand your situation. Trust us, doctors love this too.

How Do I Pay for Doctor Visits?

However you want: insurance, credit cards, debit cards, prepaid cards, Apple Pay, Google Pay, Amazon Pay, and more. Not happy? Full refund, just ask. We stand behind every visit.

What's Your Refund Policy?

Simple: love it or your money back. Unhappy with your doctor visit for any reason? We'll refund you in full, no questions, no hassle. Just let us know. We're that confident you'll love the care we provide.

Tell Me More About Your Money Back Guarantee

100%. Not thrilled with your visit? Full refund, no questions asked.

How Do I Get a Doctor's Note?

Book a video visit with our doctors and we'll automatically provide one, no need to ask. Every visit includes a professional note for work, school, or travel. Just $39 (or your insurance copay) and you're covered.

What's Your Wait Time Guarantee?

30 minutes or it's free. If we can't connect you with a doctor within 30 minutes for an on-demand visit, we automatically refund you (3-5 business days). Most Americans wait 30 days to see a doctor, we guarantee 30 minutes.

What if I Miss My Scheduled Video Visit?

Life happens. We'll automatically refund you, no questions asked.

Can You Refill My Prescriptions?

Yes, except for ADHD medications and controlled substances. Your doctor will review your needs during the video visit. If they can't refill something, we'll refund you automatically.

Can I Upload My Medical Records?

Yes! Premier members can upload test results and records today. Even better: we're launching free automatic syncing with every major health system's records. Your entire medical history, instantly available to our AI.

What Makes You Different From WebMD or ChatGPT?

For the record, we like WebMD and ChatGPT. But WebMD gives you random scares, not plans for care. And ChatGPT isn't private, isn't medical-grade, and trains on your data. We're built specifically for healthcare with real medical guidelines, total privacy, and actual doctors when you need them.

Does Your AI Replace My Regular Doctor?

Our AI enhances doctors, we not replace them. We're perfect for quick questions, second opinions, and getting care at 2AM. Our AI does the legwork so when you see any doctor, ours or yours, you're both better prepared.

Who Can Use Doctronic?

Anyone 18+ in the USA can use our full service. International users can access our AI doctor in English. Parents can use it to understand their kids' symptoms, but the account holder must be an adult.

What About Emergencies?

Chest pain? Trouble breathing? An emergency? You MUST call 911 (or your local emergency resource). We're your first stop for everything else, prescriptions for antibiotics, treatment for that weird rash, chronic condition management, or just understanding what your test results mean.

Is There a Mobile App?

Coming Q3 2025. For now, www.doctronic.ai works perfectly on any device, phone, tablet, or computer.

Do You Work with Hospitals and Employers?

Yes. Major health systems embed use AI. Employers offer Doctronic as a benefit with unlimited AI and human doctor visits. Ask your HR team.

How Do I Get Started?

Just start chatting at www.doctronic.ai. No downloads, no forms, no wait. Health answers in seconds, not weeks.

Have a question we didn't answer? Email us - help@doctronic.ai