Resource Center

Updated: October 22, 2025

What Is Doctronic?

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 27/7/365. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.

How Does Doctronic Work?

The first step is to start a chat with our AI. (This will feel a lot like talking to a nurse or anyone doing your intake process in a medical setting.) At the end, we’ll give you possible diagnoses with probabilities and likely treatment plans. Need prescriptions, or want to video chat with a doctor? Our licensed physicians are available for telehealth visits within 30 minutes (guaranteed!) in all 50 states and Washington, D.C.

Who Can Use Doctronic?

Anyone 18 years old or older can use Doctronic. U.S.-based users 18+ can use our full service. International users can use our AI doctor in English. Parents and guardians: you can use Doctronic to help understand your kids’ health, but it’s important that you be the one operating the service, not the kids.

Is Doctronic Really Free?

Yes, it really is. Chat with our AI doctor as much as you like, for free, any time. If you want to save your chats, create a free Essential account. If you want the AI doctor to remember your health history over time, Doctronic Premier is $5/month (or free, if you need help with the cost — just ask).

How Private Is It?

Bank vault-private. Fort Knox-private. Nuclear codes-private. We are “privacy first,” always. Anonymous by default, we don’t even ask your name unless you create an account. We never train AI on your data. We never sell it. We never share it. Everything is HIPAA-compliant and secured. Want to disappear? Delete your account, and poof, your data’s gone from our systems.

What's the Difference Between Essential and Premier?

Essential is free and allows you to keep your chats and health summaries for future reference.

Premier is $5/month (or free, if you need help with the cost — just ask). It includes everything in Essential, plus your AI doctor remembers you — your health history, conditions, prescriptions, and anything else you share — for truly personalized care.

No account is always free and 100% anonymous. You can share or download a summary of your chat while you’re still in it, but once you close your browser, the chat will vanish. (And no, we can’t retrieve it. Privacy first!)

What kinds of conditions can Doctronic help with?

Doctronic can help with most common primary-care and urgent-care needs — things like cold and flu symptoms, allergies, rashes, stomach issues, infections, headaches, medication questions, and chronic-condition management.
If it’s something you’d normally ask your primary-care doctor about, you can likely start here.

Can I access my previous summaries or download my records?

Yes.
If you have a Doctronic Essential or Premier account, you can view and download your AI Consult Summaries anytime from your dashboard.
Anonymous users can export a summary during a chat, but once the browser is closed, it’s gone — privacy first.

How do I share my AI Consult Summary with my doctor?

After your AI consultation, you’ll receive a structured summary you can download or share directly.
Many patients print or email it to their own doctor. If you see a Doctronic physician, your summary is shared automatically so they’re fully up to speed before your visit.

How does Doctronic compare to traditional telehealth platforms (like Teladoc, K Health, or HealthTap)?

Traditional telehealth starts with a human visit.
Doctronic starts with an AI doctor that prepares and documents your case instantly, then connects you to a licensed physician only if needed.
It’s faster, more affordable, and available 24/7 — with the same clinical quality and better context for every visit.

Are your doctors board-certified and licensed in my state?

Yes. Every Doctronic doctor is board-certified and licensed in the state where the visit takes place.
You’ll always be matched with a physician legally authorized to provide care in your location.

How do you ensure medical accuracy and safety?

Doctronic is built to function like a digital primary-care office, powered by more than 100 specialized AI agents — each trained for a distinct clinical role.
These agents collaborate like a real care team: one gathers your history, another analyzes findings, and others debate possible diagnoses and treatments before the system reaches consensus.

At the heart of Doctronic are board-certified physicians who design, review, and continuously update the medical guidelines that power our AI. They’re the ones who teach our system how to think and act like a doctor, ensuring every recommendation reflects real clinical reasoning — not just data.

Each visit produces a structured SOAP note (Summary, Objective findings, Assessment, and Plan) that mirrors how clinicians document care so the guidance you receive is safe, accurate, and aligned with the highest standards of modern medicine.

How is Doctronic different from seeing an urgent-care doctor?

Urgent care can take hours and often costs hundreds.
Doctronic gives you a medically sound evaluation in minutes — from home — and connects you to a licensed doctor for $39 if needed.
It’s the same standard of care, delivered faster, privately, and at a fraction of the cost.

Is Doctronic available outside the U.S.?

Yes — our AI chat is available worldwide.
Human telehealth visits are currently limited to the United States.

Do You Work with Hospitals and Employers?

Yes. Some employers already offer Doctronic as a benefit with unlimited AI and human doctor visits. Check with your HR team.

What About Emergencies?

If you’re experiencing severe symptoms such as chest pain or trouble breathing, call 911 (or your local emergency number) immediately. Doctronic is a great first stop for any non-emergency health care needs, but you should get in-person help for potentially life-threatening conditions as quickly as possible.

Is There a Mobile App?

Not yet, but it’s coming soon. In the meantime, www.doctronic.ai works great in browsers on any internet-connected device — phone, tablet, or computer.

How Do I Get Started?

Just start chatting with our AI doctor at www.doctronic.ai. No downloads. No forms. No waiting. Answers to your health questions in seconds, not days.

Can I Trust an AI Doctor?

You’re right to be skeptical, but Doctronic is different from other AI chatbots. We only use the latest peer-reviewed medical research to train our AI, and licensed clinicians and board certified doctors agree with our treatment plans over 99% of the time. Of course, AI does make mistakes, just like human doctors. AI can streamline and improve your medical care, but you should always review AI recommendations with a medical professional (ours, or your own).

What Can Your Human Doctors Do?

They can do everything a regular telehealth doctor can do: diagnose conditions, write prescriptions (except ADHD medications and controlled substances), order lab tests, provide doctor’s notes, and handle follow-ups. Visits with our doctors cost $39 without insurance, or your standard copay with your insurance.

How Do I Go From AI to a Real Doctor?

After chatting with your AI doctor, you’ll get an AI Consult Summary with all your findings and notes for your human doctor. Hit the “See a doctor” button to request a video call with a doctor who’s licensed in your state. (You can follow the same steps for any older completed AI Consult Summary in your user account, too.) Our telehealth doctors are available 24/7, 365 days a year.

Can I Skip the AI and Just See a Doctor?

No, because the AI chat is what makes your telehealth doctor visit so accurate and efficient. Our AI preps your case like a world-class medical assistant, so your human doctor is immediately up to speed. (Trust us, doctors LOVE this!)

What's Your Wait Time Guarantee?

Your telehealth visit with one of our licensed doctors will happen within 30 minutes of your request, or it’s free. Have you ever waited 30 days (or more!) to see a doctor? We guarantee 30 minutes.

How Do I Save My Chat if I'm Not Logged In?

Well, you can’t. “Privacy first” means we don’t track your chats. You can share or download a summary of your chat before you close your browser, or you can create an Essential or Premier account before, during, or just after your chat. But once your browser is closed, the chat is gone forever.

Can You Refill My Prescriptions?

Yes, except for ADHD medications and controlled substances. Your doctor will review your needs during your telehealth visit. If they can’t refill something we’ll automatically refund you for the cost of the visit.

How will I receive my prescription?

Once your telehealth visit is complete, your doctor sends the prescription electronically to your chosen pharmacy.

How Do I Get a Doctor's Note?

If you book a telehealth visit with one of our licensed doctors, we automatically provide a professional note you can use for work, school, or travel — no need to ask.

Can I Upload My Medical Records?

Yes. Premier members can upload test results and other medical records for truly personalized care. Even better: soon, we’ll be launching free automatic syncing with every major health system’s records, making it even easier to share your medical history with our AI and human doctors.

Does Your AI Replace My Regular Doctor?

Our AI enhances and streamlines your health care; it does not replace doctors. We’re perfect as a first stop, and for quick questions, second opinions, and getting care at 2AM. But it’s always best to review AI recommendations with a medical professional (ours, or your own).

What Makes You Different From WebMD or ChatGPT?

For the record, we like WebMD and ChatGPT as resources. But WebMD gives you general information, not an actionable plan for your care. And ChatGPT isn’t private, it isn’t medical-grade, and it trains its own models on your data. We’re built from the ground up for healthcare with a privacy-first approach, and our sole mission is to provide accurate and actionable answers specific to your needs, with access to real doctors 24/7.

Why do you say it’s free but mention a $39 fee?

The AI doctor chat is completely free — you can ask health questions, explore possible diagnoses, and download your consult summary anytime without paying a cent.
If you decide to see one of our licensed doctors, the telehealth visit costs $39.
That fee covers the doctor’s time for your consultation — just like an in-person visit — and includes documentation such as notes or lab orders when appropriate.
If a prescription is written, you’ll pay for the medication separately at your pharmacy, just as you would with any other doctor.
We keep the process simple, transparent, and affordable — no hidden fees, ever.

How Do I Pay for Doctor Visits?

We accept most types of health insurance, credit cards, debit cards, prepaid cards, Apple Pay, Google Pay, Amazon Pay, and more. And we stand behind every visit. Not happy? We’ll give you a no-hassle refund — just ask.

What's Your Refund Policy?

It’s simple: love our service, or your money back. If you’re unhappy with your telehealth visit for any reason, we’ll refund you in full, no questions asked. Just let us know. We’re that confident you’ll love the care we provide.

How Long Do Refunds Take?

Most refunds go through within 3-5 business days.

What if I Miss My Scheduled Video Visit?

We get it — life happens. If you miss your scheduled telehealth visit, we’ll automatically refund you in full, no questions asked.

Tell Me More About Your Money Back Guarantee

We stand behind every telehealth visit. If you’re not 100% satisfied, we’ll refund you in full — no hassle, and no questions asked.

Have a question we didn't answer? Email us - help@doctronic.ai